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What should I do, when ColorNavigator stops recognizing the built-in calibration sensor or the built-in calibration sensor stops working?

Please turn off the main power switch located in the rear of the monitor and then turn it back on. We released the revised version of ColorNavigator for this problem. For customer using the applicable models, please update to ColorNavigator Ver.5.4.6 or later.

ColorEdge CG275W, CG245W

ColorNavigator Ver.5.4.5 or earlier (Windows)

笆ｼ Product Categories�咾olorEdge FAQ ranking

No.	Question	Category	Date
1	How to Safely Disinfect and Clean ｺﾚﾁﾏﾊﾓﾆｵ Products (COVID-窶ｦ笆ｼ How to Safely Disinfect and Clean ｺﾚﾁﾏﾊﾓﾆｵ Products (COVID-19)	ColorEdge	June 24, 2025
2	There is a clicking noise coming from the monitor.	ColorEdge	January 7, 2022
3	Is it ok to setup the monitor on painted surface?	ColorEdge	January 20, 2015
4	Why ｺﾚﾁﾏﾊﾓﾆｵ software such as ScreenManager Pro or ColorNav窶ｦ笆ｼ Why ｺﾚﾁﾏﾊﾓﾆｵ software such as ScreenManager Pro or ColorNavigator cannot recognize the ｺﾚﾁﾏﾊﾓﾆｵ monitor connected to the USB 3.0 port of the PC?	ColorEdge	January 5, 2015
5	Why doesn't the "Auto adjustment button"窶ｦ笆ｼ Why doesn't the "Auto adjustment button" work properly?	ColorEdge
6	Does the power ON/OFF operation shorten backlight life?	ColorEdge
7	Monitor shows incorrect color and non-smooth tone when 窶ｦ笆ｼ Monitor shows incorrect color and non-smooth tone when connecting Mac via HDMI cable.	ColorEdge	February 7, 2023
8	ｺﾚﾁﾏﾊﾓﾆｵ software does not run or run slower under Windows 窶ｦ笆ｼｺﾚﾁﾏﾊﾓﾆｵ software does not run or run slower under Windows 11.	ColorEdge	August 29, 2024
9	When connecting Mac (2018 or later) to an monitor with 窶ｦ笆ｼ When connecting Mac (2018 or later) to an monitor with DVI input, screen flicker occurs or no image displayed.	ColorEdge	July 31, 2020
10	How do I properly plug in and unplug the USB Type-C cab窶ｦ笆ｼ How do I properly plug in and unplug the USB Type-C cable?	ColorEdge	September 13, 2024
11	Which chemicals are safe for disinfecting and cleaning 窶ｦ笆ｼ Which chemicals are safe for disinfecting and cleaning monitors and accessories?	ColorEdge	April 17, 2025
12	The monitor connected via DisplayPort does not show any窶ｦ笆ｼ The monitor connected via DisplayPort does not show any image.	ColorEdge	August 21, 2015
13	I've been disconnected from the network connected 窶ｦ笆ｼ I've been disconnected from the network connected via the LAN port of the monitor (Windows).	ColorEdge	January 15, 2026
14	When I connect a USB cable to ｺﾚﾁﾏﾊﾓﾆｵ monitors, they indic窶ｦ笆ｼ When I connect a USB cable to ｺﾚﾁﾏﾊﾓﾆｵ monitors, they indicate "ｺﾚﾁﾏﾊﾓﾆｵ USB HID Monitor". Is this a problem?	ColorEdge
15	ColorNavigator 7 language pack (zip file) automatically窶ｦ笆ｼ ColorNavigator 7 language pack (zip file) automatically extracted when downloaded.	ColorEdge	March 22, 2019
16	Why the signal error is displayed and there are no imag窶ｦ笆ｼ Why the signal error is displayed and there are no image on the screen, when playing Blu-ray video on the player device connected via HDMI?	ColorEdge	March 10, 2016
17	I've been disconnected from the network connected 窶ｦ笆ｼ I've been disconnected from the network connected via the LAN port of the monitor (macOS).	ColorEdge	January 15, 2026
18	Why does the screen suddenly go blank or not come back 窶ｦ笆ｼ Why does the screen suddenly go blank or not come back on after wake up from stand by, when connecting to a Lenovo PC via DiaplayPort?	ColorEdge
19	Does the round part on the top side of EX3 and EX4 ligh窶ｦ笆ｼ Does the round part on the top side of EX3 and EX4 light up when running measurements?	ColorEdge	August 2, 2019
20	How much difference is there between the electromagneti窶ｦ笆ｼ How much difference is there between the electromagnetic wave emissions of a CRT and that of a LCD?	ColorEdge

笆ｼ Product Categories�咾olorEdge Latest updates

No.	Question	Category	Date
1	ColorNavigator Network Tutorial Videos	ColorEdge	January 16, 2025
2	How do I properly plug in and unplug the USB Type-C cab窶ｦ笆ｼ How do I properly plug in and unplug the USB Type-C cable?	ColorEdge	September 13, 2024
3	ｺﾚﾁﾏﾊﾓﾆｵ software does not run or run slower under Windows 窶ｦ笆ｼｺﾚﾁﾏﾊﾓﾆｵ software does not run or run slower under Windows 11.	ColorEdge	August 29, 2024
4	When monitor is connected to a PC via USB Type-C, the c窶ｦ笆ｼ When monitor is connected to a PC via USB Type-C, the communication speed of USB devices connected to a USB hub and the monitor built-in wired LAN slows down.	ColorEdge	February 17, 2023
5	When using the HDR supported ColorEdge, the color appea窶ｦ笆ｼ When using the HDR supported ColorEdge, the color appears washed out or extremely overexposed / bright.	ColorEdge	January 12, 2023
6	There is a clicking noise coming from the monitor.	ColorEdge	January 7, 2022
7	I've been disconnected from the network connected 窶ｦ笆ｼ I've been disconnected from the network connected via the LAN port of the monitor (Windows).	ColorEdge	January 15, 2026
8	I've been disconnected from the network connected 窶ｦ笆ｼ I've been disconnected from the network connected via the LAN port of the monitor (macOS).	ColorEdge	January 15, 2026
9	When connecting Mac (2018 or later) to an monitor with 窶ｦ笆ｼ When connecting Mac (2018 or later) to an monitor with DVI input, screen flicker occurs or no image displayed.	ColorEdge	July 31, 2020
10	How to Safely Disinfect and Clean ｺﾚﾁﾏﾊﾓﾆｵ Products (COVID-窶ｦ笆ｼ How to Safely Disinfect and Clean ｺﾚﾁﾏﾊﾓﾆｵ Products (COVID-19)	ColorEdge	June 24, 2025
11	Which chemicals are safe for disinfecting and cleaning 窶ｦ笆ｼ Which chemicals are safe for disinfecting and cleaning monitors and accessories?	ColorEdge	April 17, 2025
12	Does the round part on the top side of EX3 and EX4 ligh窶ｦ笆ｼ Does the round part on the top side of EX3 and EX4 light up when running measurements?	ColorEdge	August 2, 2019
13	ColorNavigator 7 language pack (zip file) automatically窶ｦ笆ｼ ColorNavigator 7 language pack (zip file) automatically extracted when downloaded.	ColorEdge	March 22, 2019
14	When using ColorEdge calibrated by ColorNavigator 6 and窶ｦ笆ｼ When using ColorEdge calibrated by ColorNavigator 6 and Chrome version.68 or later, colors not displayed correctly.	ColorEdge	February 21, 2019
15	RGB high tones (Especially green) are lost when HDMI co窶ｦ笆ｼ RGB high tones (Especially green) are lost when HDMI connection used on the CG3145 / CG319X.	ColorEdge	June 28, 2018
16	In some applications, tone characteristics and the colo窶ｦ笆ｼ In some applications, tone characteristics and the color of the image are not displayed correctly causing low tones to appear lost.	ColorEdge	April 6, 2016
17	Why the signal error is displayed and there are no imag窶ｦ笆ｼ Why the signal error is displayed and there are no image on the screen, when playing Blu-ray video on the player device connected via HDMI?	ColorEdge	March 10, 2016
18	The monitor connected via DisplayPort does not show any窶ｦ笆ｼ The monitor connected via DisplayPort does not show any image.	ColorEdge	August 21, 2015
19	Can I use the monitor in environment with corrosive gas窶ｦ笆ｼ Can I use the monitor in environment with corrosive gas?	ColorEdge	June 11, 2015
20	Why doesn't ColorNavigator Ver.5 start in multi-m窶ｦ笆ｼ Why doesn't ColorNavigator Ver.5 start in multi-monitor environment?	ColorEdge	May 1, 2015

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